certification Archives

How to Improve Customer Satisfaction with ISO 9001:2015

Professional Development

Improving customer satisfaction with ISO 9001:2015 involves implementing a systematic approach to quality management that focuses on meeting customer needs and expectations. ISO 9001:2015 is a globally recognized standard for quality management systems, and it provides a framework for organizations to enhance customer satisfaction. Here are steps to achieve this:…

ISO Template Kits: Unmasking the Hidden Costs and Risks for Your Business

Professional Development

ISO template kits, which often include pre-designed templates, documents, and guidelines for achieving ISO certification, can be enticing for businesses seeking to streamline the certification process. However, it’s essential to consider the potential hidden costs and risks associated with these kits: Incomplete or Generic Templates Hidden Cost: Templates from ISO…

Failed an ISO Certification Audit? Here’s Your Guide on What to do Next

Professional Development

Failing an ISO certification audit can be disappointing, but it’s essential to view it as an opportunity for improvement rather than a setback. Here’s a guide on what to do next if you’ve failed an ISO certification audit: Understand the Reasons for Failure: Review the audit findings and understand the…